Operations & Supply Management – F. Robert Jacobs, Richard Chase – 12th Edition


Operations and Management, as the title indicates, provides increased emphasis on supply chain management in the 12e. The 12e continues its market leading up-to-date coverage of service operations as well. The text includes solved examples and problems, enough cases for MBA courses to use without supplementing, and the leading support suite.

The 12th International Edition of the has a chain focus as compared to the 11th edition book, where the focus is competitiveness. The changed focus is prudent due to considerable interest of contemporary Operations Managers in Supply Chain activities.

Therefore, in India too, fresh adaptation of this is urgently needed with a coherent focus and Indian cases/examples. The revision of Special Indian edition is aimed at catering to the present and future needs of Indian environment.

While retaining the original framework and flavour of the book, relevant India specific content has been added in the form of cases, examples and boxed items keeping in mind the requirements of Indian students and faculty.

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Table of Contents

Part 1: Strategy

1. Introduction to the Field
2. Operations and Supply Strategy
2A. Linear Programming Using the Excel Solver
3. Project Management
4. Product and Service Design

Part 2: Processes

5. Strategic Capacity Management
5 A. Learning Curves
6. Process Analysis
6A. Job Design with Work Measurement
7. Manufacturing Processes
7A. Facility Layout
8. Service Processes
8A. Waiting Line Analysis
9. Six-Sigma Quality
9A. Process Capability and SPC

Part 3: Supply Chain Design

10. Supply Chain Strategy
11. Logistics and Facility Location
12. Lean Manufacturing
13. Operations Consulting and Re-engineering

Part 4: Planning and Controlling the Supply Chain

14. Enterprise Resource Planning Systems
15. Demand Management and Forecasting
16. Aggregate Sales and Operations Planning
17. Inventory Control
18. Material Requirements Planning

Part 5: Scheduling

19. Scheduling
19A. Simulation
20. Constraint Management

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